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Author: Yan Yu

Customer Success Story: CMS and TMS Integration at Waters

Posted on January 1, 2019January 14, 2019 by Yan Yu

Business Needs “Our team was asked to implement a worldwide knowledge sharing program to improve efficiency and effectiveness of over 2,000 support technicians in 27 countries, and also provide a Customer Self-Help portal. We identified our requirements for success as: Knowledge capture needed to be done in the local language of the author; Knowledge had[…]

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